Terms of service
TERMS OF SERVICE — EXCLUSIVƎ
Last updated: 5 November 2025
Welcome to EXCLUSIVƎ. The terms “we,” “us,” and “our” refer to EXCLUSIVƎ.
EXCLUSIVƎ operates this store and website, including all related information, content, features, tools, products, and services (collectively, the “Services”), to provide you, the customer, with a curated and premium shopping experience.
Our store is powered by Shopify, which enables us to deliver these Services.
These Terms of Service (“Terms”) govern your access to and use of our Services.
Please read them carefully, as they contain important information about your rights, responsibilities, and legal limitations.
By accessing or using our Services, you agree to be bound by these Terms and our Privacy Policy.
If you do not agree, you must not use our Services.
1. ACCESS AND ACCOUNT
By accepting these Terms, you represent that you are at least 18 years old (or the age of majority in your country of residence) and have given us your consent to allow any minors under your supervision to use the Services on devices you own or manage.
To use the Services, you may be asked to provide personal information, including your email address, billing address, payment method, and shipping address.
You agree that all information provided is accurate, current, and complete, and that you have the right to use such information.
You are solely responsible for maintaining the confidentiality of your account credentials and for all activity under your account.
You may not transfer or assign your account to another person or grant access rights to it.
2. OUR PRODUCTS
We make every effort to display accurate information and images of our products. However, the actual colors or appearance may differ due to your device’s display settings.
We do not guarantee that the quality or appearance of any products will meet your expectations or exactly match what appears online.
All product descriptions, images, and prices are subject to change at any time without notice.
We reserve the right to discontinue any product or limit the sale of any item to any person or region at our discretion.
3. ORDERS
When you place an order, you make an offer to purchase. EXCLUSIVƎ reserves the right to accept or reject any order for any reason. Orders are not accepted until payment has been received and confirmed.
Please review your order carefully before checkout. Once an order has been accepted, cancellation requests may not be possible.
If we are unable to process or accept your order, we will notify you via the contact details you provided.
Purchases are subject to our Refund & Returns Policy, which forms part of these Terms.
EU Consumers: You have the legal right to withdraw from your purchase within 14 calendar days of receiving your order, without giving any reason. Please refer to our Refund Policy for details.
You confirm that purchases are made solely for personal use and not for resale or export.
4. PRICING AND BILLING
All prices, discounts, and promotions are subject to change without notice.
The price charged will be the price displayed at the time of purchase, as confirmed in your order email. Prices may not include taxes, customs duties, or shipping fees, unless explicitly stated.
Prices shown on our online store may differ from those in physical stores or on third-party platforms.
Promotional offers may be subject to separate terms; in case of conflict, the promotion’s terms shall prevail.
You agree to provide accurate payment and billing information and to promptly update it when necessary to complete your transactions.
You warrant that:
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The payment information provided is true and complete;
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You are authorized to use the chosen payment method;
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Your payment provider will honor the charges incurred; and
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You will pay all applicable charges including taxes and shipping costs.
5. SHIPPING, DELIVERY & TRANSFER OF RISK
We are not responsible for delays caused by carriers, customs, or events beyond our control. Delivery times are estimates only.
EU Law Notice: The risk of loss passes to you only when you or a person designated by you physically receives the goods, unless you chose a carrier not offered by EXCLUSIVƎ — in which case risk transfers upon delivery to that carrier.
Retention of Ownership: Ownership of products remains with EXCLUSIVƎ until full payment of the order amount (including taxes and shipping) has been received.
6. LEGAL WARRANTY & LIMITATIONS
Nothing in these Terms affects your statutory rights as a consumer under applicable law.
All products sold to consumers within the EU include a minimum two-year legal guarantee of conformity.
Unless otherwise stated, the Services and products are provided “as is” and “as available,” without additional warranties beyond those legally required.
7. INTELLECTUAL PROPERTY
All materials on the Services — including but not limited to text, images, graphics, videos, logos, trademarks, and overall design — are the property of EXCLUSIVƎ, its affiliates, or its licensors and are protected by intellectual-property laws.
You may use the Services only for personal, non-commercial purposes.
You may not reproduce, modify, distribute, display, or exploit any part of the Services without our prior written consent.
The names, designs, and slogans of EXCLUSIVƎ are protected trademarks.
Unauthorized use is strictly prohibited.
8. OPTIONAL TOOLS & THIRD-PARTY LINKS
You may have access to tools or content provided by third parties. These are provided “as is” without any warranties.
We are not responsible for third-party websites, tools, or services, and your use of them is at your own risk.
Please review any third-party terms and privacy policies before engaging with them.
9. RELATIONSHIP WITH SHOPIFY
Our store uses Shopify technology to provide our Services.
However, all purchases are made directly with EXCLUSIVƎ.
You acknowledge that Shopify is not responsible for any transactions, products, or damages arising from purchases made through our store.
By using our Services, you expressly release Shopify from any related claims or liabilities.
10. PRIVACY POLICY
Your use of the Services is subject to our Privacy Policy.
Certain personal data may also be processed by Shopify, which acts as a data processor. For details, see Shopify’s Privacy Policy.
11. COMMENTS, REVIEWS & USER CONTENT
If you submit ideas, reviews, or comments (“Content”), you grant EXCLUSIVƎ a perpetual, worldwide, royalty-free license to use, reproduce, modify, and display such content for any purpose, including commercial use.
You confirm that:
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You own all rights to your content;
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Your content does not infringe third-party rights; and
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It complies with applicable laws and these Terms.
We reserve the right to monitor, edit, or remove any content deemed offensive, illegal, or infringing.
12. ERRORS & INACCURACIES
Occasionally, our Services may contain errors or omissions related to product descriptions, pricing, or availability.
We reserve the right to correct any errors and cancel orders affected by obvious pricing or listing mistakes, with full refund to the customer.
13. PROHIBITED USES
You may use our Services only for lawful purposes. You must not use them:
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For unlawful, fraudulent, or harmful activity;
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To violate laws or third-party rights;
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To distribute malware, spam, or phishing attempts;
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To infringe intellectual-property rights; or
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To interfere with or disrupt the security or functionality of the Services.
We reserve the right to suspend or terminate accounts engaged in prohibited conduct.
14. FORCE MAJEURE
Neither party shall be liable for delays or failures due to causes beyond their reasonable control, including natural disasters, strikes, pandemics, wars, government actions, or supply-chain disruptions.
Obligations will be suspended during such events.
15. TERMINATION
We may suspend or terminate your access to the Services at any time and without notice if you breach these Terms.
You remain liable for all charges incurred before termination.
Sections relating to Intellectual Property, Limitation of Liability, Indemnification, and Governing Law shall survive termination.
16. LIMITATION OF LIABILITY
To the fullest extent permitted by law, EXCLUSIVƎ, its affiliates, partners, employees, or service providers — and Shopify — shall not be liable for indirect, incidental, special, or consequential damages, including loss of profit, revenue, data, or goodwill.
Nothing in these Terms excludes or limits liability for death or personal injury caused by negligence, fraud, or willful misconduct, or any other liability that cannot be excluded under applicable law.
17. INDEMNIFICATION
You agree to defend, indemnify, and hold harmless EXCLUSIVƎ, Shopify, and their affiliates from any claims or damages arising from your breach of these Terms or violation of any law or third-party rights.
18. SEVERABILITY
If any provision of these Terms is deemed unlawful or unenforceable, that provision will be applied to the maximum extent permitted, and the remaining provisions will continue in full force.
19. WAIVER & ENTIRE AGREEMENT
Failure to enforce any provision does not constitute a waiver of that provision.
These Terms and our posted policies constitute the entire agreement between you and EXCLUSIVƎ and supersede any prior agreements.
20. ASSIGNMENT
You may not assign or transfer your rights or obligations without our prior written consent.
We may assign these Terms or our obligations at any time without notice.
21. GOVERNING LAW & JURISDICTION
These Terms are governed by the laws of Spain.
If you are a consumer within the EU, you may choose to bring proceedings in the courts of your country of residence or in the courts of Madrid, Spain.
If you act as a business, you agree to the exclusive jurisdiction of the courts of Madrid (Spain).
22. HEADINGS
Headings are provided for convenience only and do not affect interpretation.
23. CHANGES TO THESE TERMS
We may update or modify these Terms at any time by posting the revised version on our website.
Material changes will be communicated as required by law. Continued use of the Services after such updates constitutes acceptance.
24. CONTACT INFORMATION
Questions about these Terms may be directed to:
📧 info@thexclusivera.com
VAT/Tax ID: [Insert number]
Commercial Registration: [Insert registry details if applicable]