Although rare, errors may occur. In such cases, please contact us here.

If your payment failed at our checkout page, we recommend you clear your cache and cookies, or even use a different payment method. If your payment still fails, please contact us.

Since shipping varies significantly depending on the destination, please check our shipping policy for the estimated shipping times.

When your order ships, you will receive an email from the shipping company containing the tracking information of your order.

For more information check our Shipping Policy.

You have 14 business days from the arrival of your order to request a return or exchange. Items must be unused, unwashed, and in their original packaging.

For more information on return and exchange costs, please see our Returns and Exchanges Policy.

Yes. All returns and exchanges incur charge. For more returns and exchanges information, please check our Returns and Exchange page.

Please allow up to 14 days for us to receive and process your return. You will receive an email notification upon the fullfilment of return processing.

To ensure that your garments last longer, we recommend you follow the washing instructions on the label.

Although it is not usual that customers receive falulty items, sometimes they might have a manufacturing flaw. In that case, we do offer exchanges/returns. Bear in mind this incident should be reported to us immediately through here.