Refund policy

At Exclusive, we want your shopping experience to be completely satisfactory. This policy sets out the terms for returns, exchanges, and refunds, ensuring clarity and security for our customers.

RETURN & EXCHANGE CONDITIONS

• The product must be in perfect condition, unused, unwashed, and unaltered.
• It must include original labels and packaging.
• Proof of purchase (invoice or receipt) must be presented.
• We accept returns within 14 business days of receipt of the product. After this period, returns will not be accepted.
• Please note that shipping costs for the initial order will not be refunded. Some items, such as key chains, underwear, and socks, cannot be returned.

Note: We reserve the right to refuse returns that do not meet these conditions.

• The customer will cover the costs of the return.

*To carry out your Return or Exchange, please use the following link: CLICK HERE

 
Refunds

• Once we receive the product and verify its condition, we will process your refund via the original payment method.
• Refunds may take up to 14 business days depending on the bank or issuing institution.
• Initial shipping costs are non-refundable.